2021-12 第2套 CET-4

长对话 _
字体大小

2021年12月英语四级真题 第2套

长对话



Section B
Directions: In this section, you will hear two long conversations. At the end of each conversation, you will hear four questions. Both the conversation and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A）, B）, C）and D）. Then mark the corresponding letter on Answer Sheet 1 with a single line through the centre.


M: Hello. You're through to customer service. This is Michael speaking. [8] Before we continue, I just want to make you aware that this call is being recorded and may be used in the future for training purposes. What can I help you with today?
W: Hi, my name is Gene Seaman. [9] I recently bought an office chair from your company, but I returned it about a week ago. I'm just calling to inquire when I would be able to get my money back. It says on your website that your company will pay back the money within three working days of you receiving the returned item, but it's been five working days and I haven't received anything.
M: I'm sorry to hear that, Mrs. Seaman. What's your customer reference number, please?
W: It's 389460.
M: OK. 389460. I'm just looking on the system here and according to our records the chair you returned was received by our warehouse on Friday morning. The payment was made on Wednesday, but there seems to be a problem with your card number.
W: My card number? [10] Oh, maybe it has something to do with my new card. It was sent to me on Tuesday. Maybe the bank canceled my old one before you made the payment.
M: [11] Well, you'll need to update your card details directly on our website. Just make sure you're logged in and then under the description of your personal information, you should see an option for updating payment methods.
W: I am logged in and I'll give that a go.
M: I'll make a note here on the system for you so that the payment will be made tomorrow morning.
W: Thank you very much.

男：您好，这里是客户服务部。我是迈克尔。［8］在我们继续之前，我只想让您知道，这段通话正在被录音，将来可能会被用于培训目的。今天有什么可以帮您的吗？
女：你好，我叫姬恩·西曼。［9］我最近在贵公司买了一把办公椅。但我在大约一周前把它退掉了。我打电话只是想问一下我什么时候能拿回我的钱。你们网站上说，公司会在收到退货后的三个工作日内退款，但是已经过去五个工作日了，我还没有收到退款。
男：我很抱歉，西曼夫人。请问您的客户编号是多少？
女：389460。
男：好的，389460。我正在查看系统，根据我们的记录，星期五早上我们的仓库收到了您退回的椅子。款项是在星期三退的，但您的卡号似乎有问题。
女：我的卡号？［10］哦，可能与我的新卡有关。它是在星期二寄给我的。也许在你们付款之前，银行就把我的旧卡注销了。
男：［11］嗯，您需要直接在我们的网站上更新您的银行卡信息。只要确保您已经登录了网站，然后在您的个人信息描述下，您应该会看到一个更新支付方式的选项。
女：我已经登录了，我会试试的。
男：我会在系统上为您做个记录，这样明天早上就可以退款了。女：非常感谢。


Questions 8 to 11 are based on the conversation you have just heard.


8.Why does the man have his conversation with the woman recorded?
8.为什么男士会把他和女士的对话录下来？
A) For the company's records.
A)供公司备案。
B) For future training purposes.
B)用于将来的培训。
C) To ensure information security.
C)为了确保信息安全。
D) To follow the company's rule.
D)为了遵守公司的规定。

9.What is the woman's purpose of calling the furniture company?
9.女士打电话给家具公司的目的是什么？
A) To get her money back for the returned chair.
A)拿回她退掉的椅子的钱。
B) To check her customer reference number.
B)核对她的客户编号。
C) To inquire about the price of office chairs.
C)询问办公椅的价格。
D) To make complaints about its customer service.
D)对其客户服务提出投诉。

10.What does the woman say about her bank card?
10.关于她的银行卡，女士说了什么？
A) She was issued a new card.
A)她得到了一张新卡。
B) She lost it about three days ago.
B)她大约三天前把它弄丢了。
C) She forgot where she had left it.
C)她忘了把它放在哪里了。
D) She had to update its information.
D)她必须更新它的信息。

11.What does the man advise the woman to do?
11.男士建议女士做什么？
A) Upload her personal information to the company's website.
A)将她的个人信息上传到公司的网站。
B) Update her bank card details on the company's website.
B)在公司的网站上更新她的银行卡信息。
C) Make a specific note on the company's system.
C)在该公司的系统上做一个具体的说明。
D) Reconsider her options for payment methods.
D)重新考虑她对付款方式的选择。

M: I'm getting a bit hungry.
W: Yes, me too. I'm starving. Are you going to prepare a meal for us?
M: [12] No, sorry. I'm actually pretty worn out. Let's just go out somewhere close to eat.
W: Well, I think we should stay in and save some cash. Can we get a meal delivered?
M: Yeah, great. [13] I'll use that food delivery app on my phone. What do you want? Fried chicken, hamburgers or fish and chips?
W: Oh, can we stay away from the junk food? How about something healthy?
M: OK, well, there's a place that does salads.
W: Let me have a look at that. Yeah, that looks delicious, but, to be honest, I'd prefer something hot, not cold.
M: How about Indian food?
W: [14] That's not the kind of hot I mean. I'm just not a fan of sauces that make me sweat and cry. I need something mild.
M: Okay, so would you consider Mexican? Oh, no, sorry, there's also very hot pepper in that. Would you like some Italian food, perhaps? It's a bit heavy, but it's great food for a cold night like this.
W: Pizza, spaghetti with creamy sauce? I know it's really tasty and great comfort food, but it's too fattening for me. I'm trying to keep a slim figure, you know?
M: [15] Oh, you're really difficult to please. Well, there's a nice Chinese restaurant that delivers.
W: Yes, I love Chinese food. Let me see. Oh, it's 15 kilometers away.
M: That's a bit too far away. Do you feel like Vietnamese food then?
W: Yeah, awesome. It's healthy and we can afford it.
M: Great. Let's order Vietnamese right away.

男：我有点饿了。
女：是的，我也是。我快饿死了。你要给我们做饭了吗？
男：［12］不了，抱歉，我真的太累了。我们就到附近吃点吧。
女：好吧，我觉得我们应该待在家里，省点钱。我们叫外卖吧？
男：可以，太棒了。［13］我要用我手机上的那款外卖软件。你想吃什么？炸鸡、汉堡包还是炸鱼薯条？
女：哦，我们可以远离垃圾食品吗？吃点健康的怎么样？
男：好吧，有一家做沙拉的。
女：让我看一下。是的，看上去很好吃，但是，说实话，我更喜欢热食，而不是冷食。
男：印度菜怎么样？
女：［14］我指的不是那种辛辣的。我只是不喜欢让我出汗和流眼泪的酱汁。我想要清淡点的。
男：好吧，你考虑墨西哥菜吗？哦，不，抱歉，那里面也有很辣的胡椒。你也许想点意大利菜？虽然有点油腻，但对于这样一个寒冷的夜晚来说是很好的食物。
女：比萨饼、奶油意面？我知道这真的很好吃，是很棒的治愈美食，但对我来说太容易长肉了。你知道吗？我在努力保持苗条的身材。
男：［15］ 哦，真的很难让你满意呀！好吧，有一家不错的中国餐馆，可以送外卖。
女：好，我喜欢中餐。让我看看。哦，它在15公里外。
男：那有点太远了。那你想吃越南菜吗？
女：是的，很棒。不仅健康，我们还买得起。
男：太好了。我们马上点越南菜吧。


Questions 12 to 15 are based on the conversation you have just heard.


12.Why isn't the man going to cook?
12.男士为什么不去做饭？
A) He has to work late.
A)他必须工作到很晚。
B) He is tired of cooking.
B)他厌倦了做饭。
C) He is feeling exhausted.
C)他感到疲惫不堪。
D) He wants to try Asian foods.
D)他想尝尝亚洲菜。

13.What does the man say he'll do on his phone?
13.男士说他要用手机做什么？
A) Book a table.
A)订位子。
B) Locate a restaurant.
B)找到一家餐馆。
C) Download a menu.
C)下载一份菜单。
D) Order a delivery.
D)订外卖。

14.What does the woman think of Indian food?
14.女士对印度菜有什么看法？
A) It is too spicy.
A)它太辣了。
B) It is too oily.
B)它太油腻了。
C) It is not healthy.
C)它不健康。
D) It is not tasty.
D)它不好吃。

15.What does the man think of the woman?
15.男士对女士有什么看法？
A) She is too eager to please.
A)她太想取悦别人了。
B) She is too picky about food.
B)她对食物太挑剔了。
C) She is too weight-conscious.
C)她太在意体重了。
D) She is too concerned about money.
D)她太在乎钱了。




如果你觉得网站对你有帮助，可以 支付宝 扫描二维码请站长喝咖啡。

zhifubao

广告位

Q Q：1171651136
email：ooeo@ooeo.club

登录后才能留言

留言板