2021年12月英语四级真题 第2套


Section B
Directions: In this section, you will hear two long conversations. At the end of each conversation, you will hear four questions. Both the conversation and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A), B), C)and D). Then mark the corresponding letter on Answer Sheet 1 with a single line through the centre.

M: Hello. You're through to customer service. This is Michael speaking. [8] Before we continue, I just want to make you aware that this call is being recorded and may be used in the future for training purposes. What can I help you with today?
W: Hi, my name is Gene Seaman. [9] I recently bought an office chair from your company, but I returned it about a week ago. I'm just calling to inquire when I would be able to get my money back. It says on your website that your company will pay back the money within three working days of you receiving the returned item, but it's been five working days and I haven't received anything.
M: I'm sorry to hear that, Mrs. Seaman. What's your customer reference number, please?
W: It's 389460.
M: OK. 389460. I'm just looking on the system here and according to our records the chair you returned was received by our warehouse on Friday morning. The payment was made on Wednesday, but there seems to be a problem with your card number.
W: My card number? [10] Oh, maybe it has something to do with my new card. It was sent to me on Tuesday. Maybe the bank canceled my old one before you made the payment.
M: [11] Well, you'll need to update your card details directly on our website. Just make sure you're logged in and then under the description of your personal information, you should see an option for updating payment methods.
W: I am logged in and I'll give that a go.
M: I'll make a note here on the system for you so that the payment will be made tomorrow morning.
W: Thank you very much.


Questions 8 to 11 are based on the conversation you have just heard.

8.Why does the man have his conversation with the woman recorded?
A) For the company's records.
B) For future training purposes.
C) To ensure information security.
D) To follow the company's rule.

9.What is the woman's purpose of calling the furniture company?
A) To get her money back for the returned chair.
B) To check her customer reference number.
C) To inquire about the price of office chairs.
D) To make complaints about its customer service.

10.What does the woman say about her bank card?
A) She was issued a new card.
B) She lost it about three days ago.
C) She forgot where she had left it.
D) She had to update its information.

11.What does the man advise the woman to do?
A) Upload her personal information to the company's website.
B) Update her bank card details on the company's website.
C) Make a specific note on the company's system.
D) Reconsider her options for payment methods.

M: I'm getting a bit hungry.
W: Yes, me too. I'm starving. Are you going to prepare a meal for us?
M: [12] No, sorry. I'm actually pretty worn out. Let's just go out somewhere close to eat.
W: Well, I think we should stay in and save some cash. Can we get a meal delivered?
M: Yeah, great. [13] I'll use that food delivery app on my phone. What do you want? Fried chicken, hamburgers or fish and chips?
W: Oh, can we stay away from the junk food? How about something healthy?
M: OK, well, there's a place that does salads.
W: Let me have a look at that. Yeah, that looks delicious, but, to be honest, I'd prefer something hot, not cold.
M: How about Indian food?
W: [14] That's not the kind of hot I mean. I'm just not a fan of sauces that make me sweat and cry. I need something mild.
M: Okay, so would you consider Mexican? Oh, no, sorry, there's also very hot pepper in that. Would you like some Italian food, perhaps? It's a bit heavy, but it's great food for a cold night like this.
W: Pizza, spaghetti with creamy sauce? I know it's really tasty and great comfort food, but it's too fattening for me. I'm trying to keep a slim figure, you know?
M: [15] Oh, you're really difficult to please. Well, there's a nice Chinese restaurant that delivers.
W: Yes, I love Chinese food. Let me see. Oh, it's 15 kilometers away.
M: That's a bit too far away. Do you feel like Vietnamese food then?
W: Yeah, awesome. It's healthy and we can afford it.
M: Great. Let's order Vietnamese right away.

[15] 哦,真的很难让你满意呀!好吧,有一家不错的中国餐馆,可以送外卖。

Questions 12 to 15 are based on the conversation you have just heard.

12.Why isn't the man going to cook?
A) He has to work late.
B) He is tired of cooking.
C) He is feeling exhausted.
D) He wants to try Asian foods.

13.What does the man say he'll do on his phone?
A) Book a table.
B) Locate a restaurant.
C) Download a menu.
D) Order a delivery.

14.What does the woman think of Indian food?
A) It is too spicy.
B) It is too oily.
C) It is not healthy.
D) It is not tasty.

15.What does the man think of the woman?
A) She is too eager to please.
B) She is too picky about food.
C) She is too weight-conscious.
D) She is too concerned about money.

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